Toll Free
877-486-4704
You are here: Home > Return Policy
AAVoIP.com Return Policy

If you are a warranty owner with a valid warranty, you are automatically eligible for a RMA to replace your defective or broken product(s). If you are a warranty holder, please call 877-486-4704 to receive your RMA instructions.

AAVoIP is not responsible for any item received that does not exactly depict the photograph on our website.  With a dynamic marketplace, items may not have congruent physical representation through photograph pictures at any current time.  If items are thought to be un-fit for the customer, they may return all goods, however there will be a mandatory re-stocking fee applied to the refund for 30%. 

Return Instructions:
Products have a valid RMA number displayed on the outside of the shipping box. The items must be placed in a box different than the unit box. Please do not apply any labels or shipping stickers to the manufacturers box. Shipments returned without an authorized RMA number displayed clearly will be rejected and/or returned to the sender via the sender's expense. At no time should AAVoIP.com be responsible for returned items while in transit from the sender. Additionally please allow for 1-2 business days for an approval or rejection of the RMA. The customer is responsible for all shipping costs endured throughout the return.

RMA Expiration:
Once an approval has been given for a select RMA, the items must be returned to AAVoIP.com no later than 15 business days. RMA's not received after this 15 business day period will be refused and returned to sender.   If the customer chooses to have an item advanced replaced, AAVoIP.com will charge the replacement item to the credit card of the customer's choice.  Once the defective unit has been received and deemed defective, the customer will then be refunded the item amount minus the shipping cost.  If the customer does not send the unit back within the 15 day RMA period, the original cardholder will be charged for the amount of the item plus shipping expenses.

Dead on Arrival (DOA) or Defective Items - 30 days:
Any product deemed defective or technically not fulfilling within 30 days from the point of sale will automatically be approved for an RMA, based on a technical examination or approval. Units found to be in working condition, prior to a technician inspection, but used will be returned at the owner's expense or held for pickup.  If the item was advanced replaced, the customer has until the end of the 29th day to return all defective equipment.  If the items are not received by the 30th day, or tracking for those items are not provided before the 30th day, the orginal cardholder will be charged for the full amount of the replacement item plus shipping expenses.

New in Box Items:
Only products that have not yet been opened (New In box), may be returned for a full refund within 30 days of the original purchase. Products that are returned past the original 30 days, are subject to a 30% restocking or withholding fee. At any time a store credit may be used in place of any return outside of the original 30-day period. **Any items that have been opened, and or are in use, may not be returned without a restocking fee applied of 30%**.

New Open Box Items:
New open box items may not be returned unless there is an authorized RMA number. If an authorized RMA has been issued, there will be a mandatory 25% Restock fee associated with the order. The customer is responsible for all shipping costs associated to the return. The Restock fee is mandatory and will not be waived. There will only be an in-store credit issued for the returned goods which may be re-usable at face value for the amount disclosed by AAVoIP.com.

Used Products:
Units that are not defective, or found to be not defective post RMA inspections, will be returned at the owners expense. AAVoIP.com will not accept any un-authorized used products in return for a refund or in-store credit.

Defective Products - Post 30 Days:
Items purchased inside of one calendar year but more than 30 days prior, must be returned directly to the manufacturer. It is the sole responsibility of the customer to assume and negotiate this return directly with the manufacturer. Eligible and Non-Eligible Items or Exceptions

Not Eligible:
PBX's, gateways, channel banks, servers, software and batteries, are not eligible for standard return or refund. These must be dealt directly with the manufacturer if arising issues cause a need. Out of date products, deem-able by one calendar year post sale, are not authorized for any return or refund.

Refunds: Refunds will be paid out within four weeks of the return date.  This allows a general inspection and decision of the hardware, and a sensible non-bias decision to be made regarding the refundable amount. The customer shall be notified via email and/or telephone with any details pertaining to the return/refund status. At any time the customer may call directly to request this information. All refunds will be in the form of store credit or via the same payment method used on the original purchase.

Return Shipping:
All shipping expenses are the sole responsibility of the customer. Certain situations may be brought to the attention of AAVoIP.com in which alterations to shipping may approved. Any and all shipping rates are at the sole discrepancy of AAVoIP.com and not the customer.

Rhino Products:
All Rhino products have a 15 day money back guarantee. Additionally Rhino products may be returned to the manufacturer for up to 5 years.

Trixbox Appliances:
Any and all Trixbox servers and appliances are not eligible for return through AAVoIP.com


If you have any further questions, please contact our customer service department at 877-486-4704